FAQs

  • Freeze-dried food is created by removing moisture through a process known as freeze-drying, or lyophilization. Here's how it works:

    1. Freezing: The food is frozen at extremely low temperatures, typically around -40°F.

    2. Vacuum: The food is placed in a vacuum chamber where the pressure is reduced.

    3. Sublimation: The frozen water in the food transitions directly from ice to vapor without becoming liquid, in a process called sublimation.

    4. Heating: The food is gently heated, which helps it expand and adjust in the vacuum.

    The end result is light, crunchy, and airy food that maintains its color, shape, and flavor but with a new texture and concentrated taste.

  • Most freeze dried candy items can withstand the rigorous handling of shipping carriers during transportation (i.e. shipping) however, there are several freeze dried candy items that are extremely fragile and can easily crumble when mishandled during shipping. We take every step possible to make sure you receive all items intact, which includes but is not limited to marking your package (i.e. box) with fragile stickers, packing paper and the overall method in which we pack your order.

    Since we do not control the handling of packages, we are not responsible if an item is damaged during shipping. Fragile items are clearly labeled in the product description as EXTREMELY FRAGILE and may be easily damaged if not handled with care.

  • Our freeze-dried candies are made in a facility that may handle nuts, dairy, soy, gluten, and other common allergens. While we take precautions to avoid cross-contamination, we cannot guarantee that our products are free from traces of these allergens.

  • Because all of our orders are "made-to-order", our facility is only used for manufacturing. We do not allow walk-ins or pick-up orders.

  • Unfortunately, we do not accept returns. *All sales are final.

  •  If an order is shipped with incorrect or missing "Ship to" information, we will not be responsible nor will a refund be issued so, PLEASE make sure you provide the correct "Ship to" address. If you need to make an update or make any changes, you have 24hrs. from the time the order was placed to submit an Address Change Request via "Contact us".

  • If your package is lost, the shipping carriers have a 15 day waiting period to file a claim. As the buyer, you will be responsible to contact the carrier directly to file a claim. You will need a copy of the order invoice you received when your order was placed and the tracking number we provided when your order was shipped.  To file a claim with USPS, Missing Mail and Lost Packages | USPS

  • In compliance with strict Trademark and Copyright laws, no individual, company, or entity, including but not limited to customers, vendors, contractors, employees, and associates, is permitted to use the original name, branding, or packaging of any candy product purchased from Snack Syndicate. This restriction applies to all forms of communication and marketing, including but not limited to:

    • Online platforms,

    • Social media,

    • Advertisements,

    • Promotional materials,

    • And any other form of public or private distribution.

    Any attempt to reference or use original candy names, branding, or packaging without appropriate legal authorization is strictly prohibited. Any entity or individual that violates these laws will bear full legal responsibility.

    Snack Syndicate, including its owners, associates, employees, contractors, affiliates, and any other persons or entities connected to the company, will not be held liable for any legal consequences, damages, or penalties arising from such violations. All legal accountability and financial responsibility will rest solely with the infringing party.

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